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Go to the shop#Frequently asked questions
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đŚ When will I receive my order?
All orders are processed in 1â5 business days and typically arrive within:
USA: 7â15 business days
Canada, UK, Australia: 10â20 business days
Europe & others: 10â25 business days
Delays may occur during holidays or high-demand periods.
đ Do you ship internationally?
Yes! We currently ship to the USA, Canada, UK, Australia, and most countries in Europe. If you're unsure about your location, feel free to contact us at support@pupsbliss.com.
đŹ How can I track my order?
Once your order ships, youâll receive an email with a tracking link. You can also visit our Order Tracking page to stay updated.
đś What if my item is damaged or incorrect?
We're so sorry! Please contact us at support@pupsbliss.com within 7 days of receiving your item with your order number and a photo, and weâll make it right.
đ Do you offer returns or refunds?
Yes! We offer a 30-day return policy for eligible items. See our Return & Refund Policy for full details.
đď¸ Do you offer discounts?
Yes! Get 10% off your first order when you subscribe to our newsletter. We also run limited-time deals, so keep an eye on our homepage!
⨠Are your products safe for pets?
Absolutely! All our products are carefully curated from trusted suppliers and tested for safety, comfort, and durability. We love pets just as much as you do! đ
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via support@pupsbliss.com
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
â Still have questions?
Reach out to us anytime at support@pupsbliss.com â weâre happy to help!
